Terms & Conditions

ARTICLE 1 - PARTIES

SELLER INFORMATION

Title: MAHOOR SHOES IMALAT CLOTHING ACCESSORIES TASARIM TİCARET LİMİTED ŞİRKETİ

Address: Şerife Sk. No:9 B Block Apartment 5 34843 Feyzullah, Maltepe/ İstanbul

ARTICLE 2 - SUBJECT OF THE CONTRACT

The subject of this Distance Sale Contract (hereinafter referred to as the "Contract") is the purchase of goods by the BUYER electronically through the www.aymahoor.com website of the SELLER, which have the qualities mentioned in the contract, and are in accordance with Articles 1.3 and 1.4 of the contract. The purpose of this Agreement is to determine the rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation regarding the sale and delivery of products whose content and sales price are specified in the articles.

The BUYER accepts and declares that he/she is informed about the basic characteristics of the products subject to sale, sales price, payment method, delivery conditions, etc., all preliminary information about the product subject to sale and the right of withdrawal, that he/she has confirmed this preliminary information electronically and then ordered the product in accordance with the provisions of this Agreement. The preliminary information and invoice on the www.aymahoor.com website are integral parts of this Agreement. The BUYER is deemed to have accepted all the terms of this Agreement at the time the order is placed.

The type and kind of the product, quantity, brand/model, color and sales price including all taxes are as specified in the information on the product introduction page on the www.aymahoor.com website and in the invoice which is considered an integral part of this Agreement. The SELLER is not responsible for price update errors caused by technical reasons. The preliminary information and the provisions of this Agreement are sent to the e-mail address provided by the BUYER to the SELLER, and the order summary is also included in the said e-mail together with the confirmation that the order has been received.

ARTICLE 3 - PAYMENT OF THE PRODUCT PRICE

3.1. In order for the BUYER to make a payment by credit card, he/she must fill in the credit card information completely and completely in the relevant section.

3.2. Payment can be made in a single payment by credit card, or it can be made in installments as many as can be determined within the scope of campaigns. In installment transactions, the relevant provisions of the agreement signed between the BUYER and the Bank are valid. The Bank may apply a higher number of installments than the number of installments selected by the BUYER by organizing campaigns and may offer services such as installment postponement. Such campaigns are at the Bank's discretion.

3.3. Since the sales on credit are made only with the credit cards of the Bank, the BUYER accepts, declares and undertakes that it will also confirm the relevant interest rates and information regarding default interest from the Bank, and that the provisions regarding interest and default interest will be applied within the scope of the credit card agreement between the Bank and the BUYER in accordance with the provisions of the current legislation. 3.4. In case the payments are made in installments, the reflection of the refund to the credit card used for the transaction in installments every month is completely related to the Bank's processes and practices.

ARTICLE 4 - DELIVERY OF THE PRODUCT AND DELIVERY METHOD

4.1. The product will be delivered to the relevant person at the delivery address requested by the BUYER through the authorized person of the cargo company with which the SELLER has an agreement. The BUYER accepts that the delivery made to the address indicated by the BUYER and to the person present at this address during the delivery will be considered as the delivery made to the BUYER. Even if the BUYER is not at the address at the time of delivery, the SELLER will be deemed to have fulfilled its obligation fully and completely. Therefore, all kinds of damages arising from the BUYER receiving the product late and the expenses incurred due to the product waiting at the cargo company and/or the cargo being returned to the SELLER belong to the BUYER.

4.2. For the delivery of the product subject to the contract, it is required that this Agreement is approved by the BUYER and the product price is paid with the payment method preferred by the BUYER. If the product price is not paid or is canceled in the Bank records for any reason, the SELLER is deemed to have been released from its obligation to deliver the product.

4.3. Delivery shall be made within the period committed by the SELLER, starting from the date the order reaches the SELLER, without exceeding the legal period of 30 (thirty) days. If the SELLER cannot deliver the product subject to the Contract within the period due to stock depletion and similar commercial impossibilities, unexpected situations, force majeure or extraordinary circumstances such as adverse weather conditions or interruption of transportation that prevent transportation, it is obliged to notify the BUYER of the situation.

4.4. If the SELLER has declared on its website that the delivery fee of those who shop more than the amount it has declared will be covered by the SELLER, the delivery cost belongs to the SELLER. Other than this, the delivery costs belong to the BUYER.

ARTICLE 5 - DECLARATIONS AND COMMITMENTS OF THE BUYER

The BUYER shall inspect the product subject to the Contract before receiving it, and shall not accept any damaged or defective product such as crushed, broken, torn packaging, etc. that is understood to be due to transportation, and shall have a report drawn up by the cargo company officer. Otherwise, the SELLER will not accept any responsibility and the product received will be deemed to be undamaged and intact. The obligation to carefully protect the product after delivery belongs to the BUYER.

ARTICLE 6 - DECLARATIONS AND COMMITMENTS OF THE SELLER

The SELLER is responsible for delivering the product subject to the contract intact, complete, in accordance with the specifications specified in the order and with the warranty documents and user manuals, if any. If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible for the person/organization to whom the delivery will be made not accepting the delivery.

In cases where the delivery of the product becomes impossible, the SELLER shall notify the BUYER within 3 (three) days from the date it learns of this situation by a legal method. In this case, the BUYER may exercise one of the following rights: cancellation of the order, replacement of the product subject to the contract with a similar one, if any, and/or postponement of the delivery period until the impeding situation is eliminated. In the event that the BUYER cancels the order, the paid amount and any documents shall be returned within 14 (fourteen) days.

ARTICLE 7 - USE OF THE RIGHT OF WITHDRAWAL

The BUYER may use the right of withdrawal within 14 (fourteen) days from the delivery of the product subject to the contract to him/her or to the person/institution at the address he/she has indicated, without giving any reason and without paying any penalty. In order to use the right of withdrawal, a clear notification must be made to the SELLER by fax, e-mail or telephone within the same period and the product must not be one of the products for which the right of withdrawal specified in Article 8 cannot be used. The BUYER must send the product back to the SELLER or the person authorized by him/her within a maximum of 4 (four) days from the date of notification regarding the use of the right of withdrawal. The delivery cost of the product returned due to the right of withdrawal is covered by the SELLER. In case of use of this right, the return of the original invoice for the delivered product is also mandatory in accordance with the tax legislation. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be refunded to the BUYER. Within 14 (fourteen) days following the receipt of the notice regarding the right of withdrawal, the product price and all collected payments including delivery costs, if any, shall be returned to the BUYER by the SELLER in accordance with the payment instrument used for the payment of the product price. Since the reflection of the amount to the BUYER's accounts after the SELLER's return to the Bank is entirely related to the Bank transaction process, the BUYER accepts and declares that the SELLER has no intervention or responsibility for possible delays. The SELLER reserves its rights of exchange, offset and discount arising from the Agreement and the law for the amount to be returned. In cases where the right of withdrawal can be used, the BUYER is legally responsible for any changes and deteriorations that occur if the product is not used in accordance with its operation, technical specifications and operating instructions during the withdrawal period. Accordingly, the BUYER may lose the right of withdrawal if there is a change or deterioration due to the failure to use the product in accordance with its operation, technical specifications and operating instructions during the period until the withdrawal date.

ARTICLE 8 - PRODUCTS AND SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED

a) Contracts regarding goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the SELLER.

b) Contracts regarding goods prepared in line with the BUYER's requests or personal needs.

c) Contracts regarding the delivery of goods that are perishable or whose expiration date may be exceeded.

ç) Contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; those whose return is not suitable for health and hygiene reasons.

d) Contracts regarding goods that are mixed with other products after delivery and cannot be separated by their nature.

e) Contracts regarding books, digital content and computer consumables provided in a physical medium if protective elements such as packaging, tape, seal, package have been opened after delivery.

f) Contracts regarding the delivery of periodical publications such as newspapers and magazines, other than those provided within the scope of a subscription agreement.

g) Contracts regarding accommodation, goods transportation, car rental, food and beverage supply and the evaluation of free time for entertainment or rest that must be made on a specific date or period.

h) Contracts regarding services performed instantly in an electronic environment or intangible goods delivered instantly to the BUYER.

i) Contracts regarding services that are started to be performed with the BUYER's approval before the expiration of the right of withdrawal.

ARTICLE 9 - PROTECTION OF PERSONAL INFORMATION AND PRIVACY POLICY

SELLER may use the information sent to it by BUYERS through www.aymahoor.com in accordance with the provisions of the “Privacy Policy” and “Website Terms of Use”. It may process this information and store it on a database. MAHOOR may also use the BUYER’s identity, address, e-mail address, telephone number, IP address, which sections of www.aymahoor.com the BUYER has visited, domain type, browser type, date and time of visit, etc. for purposes such as statistical evaluation, announcing campaigns and providing personalized services. BUYERS’ personal information will not be disclosed to real and legal third parties except upon the request of the authorities authorized by law and in the cases listed below.

BUYER allows the personal information transmitted by him/her to be recorded, kept in written/magnetic archives, preserved, processed, updated, shared, transferred and used by SELLER, its current and future affiliates, subsidiaries, partners, successors and/or third parties-organizations determined by them for all kinds of promotion, advertisement, promotion, communication, sales, marketing, store card, credit card and membership applications indefinitely or for a period they may determine, and to be contacted through channels such as SMS, internet, letter, telephone, etc. unless otherwise stated. If BUYER wishes to change his/her data sharing preferences, he/she may forward this request to the communication channels specified by MAHOOR. Information entered for membership, receiving products/services and updating information on www.aymahoor.com, as well as confidential information regarding credit cards and bank cards, cannot be viewed by other internet users.

ARTICLE 10 - REQUESTS AND COMPLAINTS / LEGAL REMEDIES

BUYER may submit written requests and complaints regarding the product and sales to contact@aymahoor.com.